MyPhoto FAQ
Placing an Order
Great news! MyPhoto is the easiest and fastest way to turn your photos into one-of-a-kind gifts and décor. Before we show you how easy the ordering process is, remember to follow our Smile Guarantee guidelines to get the best possible digital photo print.
Color: Make sure your original photo is not too dark, too light, or washed out.
Quality: Make sure your original photo is not low resolution, pixelated, blurry, or grainy.
Cropping: Make sure your original photo is not a screenshot or has unwanted borders and is cropped just right.
To order from myphoto.com, simply click the Upload Photo button and choose your photo to get started. Alternatively, you can email a photo to 123@myphoto.com and we'll email you right back with that photo previewed on an assortment of our handcrafted products, including links to start the ordering process at myphoto.com. Select a product, then edit the photo if necessary, or just click Add to Cart and then Proceed to Checkout to complete the order.
We have two easy ways to use your computer when ordering photos that are on your phone.
First, click My Account and login or create an account on your computer. Then login on your phone with the same password. Now that you're signed in on both devices, any photo uploaded from one device will display on the other when you refresh the page on the other device.
OR you can email a photo from your phone to 123@myphoto.com, then open the reply email on your computer and click one of the links.
First, make sure the email actually left your phone or computer. If it did and you still can't find our reply email, check your SPAM or promotions folders as sometimes emails can end up there. If it's not there, try visiting our website and simply click the Upload Photo button to view your photo on all of our wonderful products!
When emailing photos to 123@myphoto.com, it's best to email only one photo.
Once you've received the reply email back from us and have clicked through to our website, adding more photos is easy. Simply click the Upload Photo button to add as many photos as you'd like.
Our website will automatically detect your photo's orientation once the photo is uploaded. If you'd like to switch the photo's orientation, you can do so while uploading.
Just click Upload Photo and select your photo. Then click the Rotate icon to the left of your photo to enable the rotation controls. Click the right or left rotation control to rotate the photo clockwise or counterclockwise respectively. Don't forget to click Save to save your rotation, then Upload to complete the process.
Of course. Once you've uploaded a photo, go to any product page and click the Edit Photo button. From there you can crop and reposition your photo so it looks great for that product size.
Orders are produced on a strict schedule. Please note that orders placed before 5 pm ET will begin processing that day, while orders placed after 5 pm ET will begin processing the following business day.
For orders placed before 5 pm ET, you have until 6 pm ET to request changes or cancellation. For orders placed after 5 pm ET, you have until 6 pm ET the following business day to request changes or cancellation.
We do not process orders on weekends or holidays. Orders placed after 5 pm ET on Fridays will begin processing on Monday.
Please email us your order information at hello@myphoto.com for any inquiries or to request order changes or cancellation.
Items cannot be added to an existing order, but some minor changes to items may be allowed on a per-order basis. Please contact us to find out if your order qualifies for item changes.
Oh no! Please make sure when entering your promo code at checkout that it was entered correctly with no leading or trailing spaces.
Please note that promo codes may have an expiration date and some are one-time use only. Only one promo code is allowed per order. Adding a second promo code will replace the first one.
If you have any additional questions, please email hello@myphoto.com and a Customer Experience team member will be happy to assist you.
We all have that favorite printed photo we've held on to for ages or have in an album (or shoebox). If you want that special memory printed on any of our awesome products, all you need to do is take a high-resolution scan of the physical photo and save it as a digital file on your computer.
Our most recommended free scanning app is Photo Scan by Google.