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Refunds & Cancellations

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Orders are produced swiftly once received to ensure delivery within 5 business days. Please email us your order information at hello@myphoto.com within 2 hours of placing your order for any cancellation inquiries.

Producing memorable products is of utmost importance to us. However, we understand that life happens. If for any reason you're not happy and smiling please contact us at hello@myphoto.com within 15 days of receiving your order (include your order number and contact info).

If we made a mistake or your order arrived damaged, we may ship a replacement order or provide a full refund. If you made a mistake or just changed your mind, your order may not be eligible for replacement or refund.

Other reasons why your order may not be eligible for replacement or refund include:
Your original photo is too dark, too light, or washed out.
Your original photo has a low resolution, is blurry or grainy.
Your original photo is a screenshot or contains unwanted borders.
Your original photo is cropped poorly.
Your order was damaged after delivery.
You report the problem to us after the 15-day period.