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General Information

Be prepared for a big smile when you open your order. We're certain you'll love it, and that's why we can provide you a 100% Smile Guarantee. If you're not happy and smiling, please email hello@myphoto.com or call us at 800-485-1760 and we'll take care of it. We promise.

Your privacy is of utmost importance to us. When placing an order online, we do ask for your personal and credit card information. Your personal information is stored in a secure environment separate from our website. Your credit card numbers are never stored. For more details, please see our Privacy Policy. We will send an e-mail message to you to confirm online orders you place. From time to time we may contact you via e-mail with special MyPhoto promotions and product releases. You will always have the option to opt out of these e-mails should you wish.

If you do not want your name to be on our mailing list, click here to opt out of the mailing list. Or you can just hit the opt-out link in the footer of our emails.

Feel free to email our Customer Experience team at hello@myphoto.com (include your order number) or call us at 800-485-1760 (M-F 9am-5pm EST).

We do not do anything with any of the files you upload other than produce the products your order. We understand that all logos and pictures are property of the user uploading them. Please see our Terms & Conditions for more details.

Orders

You will be notified via email when you place your order and when your order ships. If you didn't get an email or can't find it, you can ask us! Email us any time at hello@myphoto.com (include your order number and/or your full name) and a member of our Customer Experience team will respond to you shortly. If you're more of a phone person, you can call us too at 800-485-1760 (M-F 9am-5pm EST).

Your order will be delivered 5 business days (this excludes weekends and holidays) from the time you place it. If you have haven't received your order yet, please reach out to our Customer Experience team at hello@myphoto.com or call us at 800-485-1760 (M-F 9am-5pm EST).

Whoops! Accidents do happen but we're happy to fix any error for you. Email us at hello@myphoto.com with a description of your issue along with a photo of the product and don't forget to include your order number!

Sorry, we cannot add to or modify an order once the order is placed. If you already placed an order and it is not to your liking, you're still covered by our Smile Guarantee! If you're not happy and smiling, please email hello@myphoto.com or call us at 800-485-1760 and we'll take care of it. We promise.

We suggest using Google Chrome, Safari or Mozilla Firefox for best results.

Please make sure you're entering it in the correct field. Promo codes should be entered in the field named "Promo Code" in the cart. Gift Cards should be entered in the field named "Enter Gift Card Here" on the checkout page. Also, double check that you have the correct product/quantity in your cart. Some promo codes are really punctilious (look it up)! If you're still having trouble, let us know.

Go grab a snack, but don't venture too far. Your completed order will hang out in your cart for a limited amount of time. Once you close your browser or start a new session, the cart will disappear.

We recommend that all photos be 300 dpi or the original high resolution files. Rule of thumb... bigger is better. While customizing your product, it will indicate how well your photo will print. If you get a warning that your photo is too small, we recommend changing your photo or product size to improve it's print-ability. If you uploaded your photo from Instagram, you may have the same photo saved to your camera roll or gallery that is of a higher resolution. If you send a photo from your phone, be sure to select "Actual Size".

We strongly recommend high quality .jpg, or.png, files. We do not recommend uploading .gif files.

Sales tax will be added to orders shipping to Florida.

Yes. Our checkout process is secured by Thawte, an industry-leader in encryption technologies for transferring information securely over the Internet.

Separate orders cannot be combined and will always ship separately. You can however put multiple items on one order.

As long as you entered your correct e-mail address during checkout, you can bet your bottom dollar that you'll receive an order confirmation. If you still don't see it in your inbox, take a peek in your spam or junk folders.

Shipping

Mostly USPS, but sometimes UPS. If you're shipping to an address that doesn't accept items from either of these carriers, please let us know.

Not yet, but it's on our to do list! We appreciate your patience and understanding.

Absolutely! Just enter your PO Box info in the address field.

Most orders are delivered within 5 business days (shipments to Alaska and Hawaii may take longer). If you have haven't received your order yet, please reach out to our Customer Support team at hello@myphoto.com or call us at 800-485-1760 (M-F 9am-5pm EST).

We ship to all 50 states (including Hawaii and Alaska) and the District of Columbia.

Of course we will. We understand that you might want to help others make beautiful photos too so we'll ship your order directly to the recipient of your choosing.

Absolutely! And it's free! You'll be able to complete this step at checkout.

Sure, we'll send it via the Pony Express! Kidding, kidding. We'll expedite it for a $25 expediting fee. Make sure to tell us all the details when you reach out to our Customer Experience team.

Nope, all of our packing slips are gift friendly so you can send your order directly to the recipient if you choose.

MyPhoto TV Commercial

Yes! MyPhoto provides the world's easiest and fastest way to make gifts and decor from photos on your phone by sending a quick email to 123@myphoto.com.

Simply go to the PHOTOS app on your phone. Tap a favorite photo and then tap the button on the lower left corner of your screen to select the photo. Tap the email button on your screen and type in the email address: 123@myphoto.com. Click here to watch a short tutorial.

Select 'Actual Size' or 'Largest Size' to get the highest quality photo.

Nope! Just send us your picture and let us take it from there!

Sure! You can use any mail application on your phone OR computer to email your photo to 123@myphoto.com.

Not yet! That feature is still "developing." Send us your favorite picture and we promise you'll come back for more.

Of course! Most of our pictures today live on social media and it's our mission to bring them to life on your wall, desk or shelf. Quality will always be best from your original images, but we work hard to make sure your social images look stunning as well! You can either download those from any of those respective social media sites and email them to 123@myphoto.com or you can upload them easily directly on our website.

It's possible you forgot to attach a photo. Please try again and use the instructions above in "How do I email a photo from my iPhone?" Or you can view one of our video tutorials here.

Only certain image formats are acceptable. Send a .JPG or .PNG file and watch your photo come back instantly on all our products.

While we do have limited editing functions available on our site, you are encouraged to make additional enhancements prior to sending us your photo. Pictures will always appear brighter on your phone or computer due to backlit screens. With that in mind, you may want to slightly brighten your photo to get the best results.

It's as easy as 1, 2, 3! Email your photo. Select a product. Place your order. It just doesn't get easier than that!

In just seconds after we receive your email, you'll get an email back from us that shows your photo displayed on all of our products. It's so easy for you to choose the perfect product when you can see your photo displayed on everything we have to offer.

Your order will be delivered to your doorstep in just 5 business days.

Products

Sometimes this happens (unpredictable magnet rebellion). Just email us at hello@myphoto.com and we'll send some more obedient magnets your way.

No problem! If you're not happy and smiling, please email hello@myphoto.com or call us at 800-485-1760 and we'll take care of it. We promise. To speed up the process please include photos of the quality issues in your email.

No, but if there's an issue with your image, we'll contact you prior to printing to let you know.

Not yet, but are talented technology team is hurriedly working on adding this feature to the site.

What you see is what you get! But hey, if you think something up that isn't listed on our site, reach out and try us...you never know!